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What Our Legal Terms Mean for Your Account

These legal terms set out how ratu898 operates your account, handles your data, and applies the rules around wallet transactions via DANA, OVO, and GoPay. Access to our platform depends on local law and is available only where your region permits it.

Account Terms & ConditionsData Handling PolicyWallet & Payment RulesEligibility by Local LawContact & Rights Requests
ratu898 What Our Legal Terms Mean for Your Account
LEGAL CONTACT

Reach Us About Policy Questions

If you have a question about how a specific clause affects your account, or you want to request a change to your stored data, our support team handles legal and policy queries directly. Reach us through any of the channels below and include your account ID so we can locate your profile quickly.

Live Chat Support Open live chat from the account menu. Available for policy queries, account disputes, and wallet-linked legal concerns tied to your DANA, OVO or GoPay activity.
Email for Policy Requests Send written legal requests — data access, correction or deletion — to our support email. Include your registered account ID and the specific clause or data type you are asking about.
Account Help Centre The Help Centre inside your account dashboard lists policy documents by category. You can review the current version of each term and flag a section for a support follow-up.
POLICY STANDARDS

How We Handle Data, Cookies and Account Security

ratu898 applies specific controls across data storage, session cookies, account access and transaction records to keep your information accurate and accessible only to you. Below are the four areas we hold ourselves accountable to, with the process behind each.

Data Retention We keep account and transaction records only as long as required by applicable law or active account status. You may request a summary of stored data through our support email at any time.
Cookies and Session Tracking Session cookies keep your login active across page loads on mobile and desktop. You can clear cookies from your browser settings; this will end your session and require a new login with OTP confirmation.
Account Security Controls Account access is protected by OTP verification tied to your registered number. Any wallet linked — DANA, OVO or GoPay — must match the name on your verified account before withdrawals are processed.
Rights and Corrections You have the right to request correction of inaccurate account data or removal of data no longer needed. Submit requests via support email with your account ID; we aim to respond within the timeframe local law requires.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our legal terms work in practice — covering your rights, how we handle data, and what to do if something needs to change.

Access depends on local law and is available only where your region permits it. Check your local regulations before opening an account. We do not confirm eligibility on behalf of individual users.

Send a data access request to our support email with your registered account ID. We process requests in line with applicable data law and will respond within the required timeframe.

We retain transaction and identity records for as long as local law requires after account closure. You can request details on specific retention periods through our support email.

The same account terms apply to all three wallets. Wallet-specific rules — like matching account names for withdrawals — are part of our verification process, not separate legal conditions per wallet.

Contact us through live chat or support email with your account ID and the relevant clause. Our team will review the case and respond with a written explanation of how the term applies.

We notify you through your registered account when terms change. Continuing to use the platform after that notification means you accept the updated version. You can always view the current terms in the Help Centre.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.