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How ratu898 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process your DANA, OVO or GoPay transactions, and keep your session secure.

Account data handled with careDANA, OVO, GoPay wallet contextYour right to access or deleteIndonesia-eligible accounts only

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption on every page that handles account or payment data. Your DANA, OVO and GoPay wallet references are stored in a separated database layer that is not exposed to front-end services. We run regular access audits to check which internal teams can see which data fields, and we limit that access to what each role actually needs. If you have not logged in for an extended period, some account data may be archived in line with our retention schedule — you can request a copy before that happens.

SSL Encryption

Every session on ratu898 runs over SSL. This protects your account credentials and wallet references from interception during login and payment steps.

Wallet Data Separation

DANA, OVO and GoPay reference numbers sit in a separate database layer. Front-end services only see what they need to confirm a transaction status.

Retention and Archiving

We keep your data only as long as needed for transaction records and account history. You can request a copy of your data before any archiving takes place.

Access Controls

Internal access to personal data is role-restricted and audited. No team member can pull full account records without a logged reason tied to a support case.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or remove the personal data we hold on your account, contact our support team directly. We handle data requests separately from general account queries, so please mention 'data request' when you write to us. Response times vary but we aim to confirm receipt within one business day.

Live Chat Start a chat from the account menu. Mention 'data request' so the team routes it to the right queue. Available during platform operating hours.

Email Support Send your request to our support address listed in the account settings page. Include your registered wallet type — DANA, OVO or GoPay — for faster verification.

Account Settings Some data preferences — like cookie consent and marketing emails — can be adjusted directly inside your account settings without contacting support at all.

What This Privacy Policy Covers

ratu898 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every account holder whose access falls within a region where local law permits the use of ratu898. We collect your registration details, device identifiers, login timestamps and the wallet reference numbers tied to deposits made via DANA, OVO or GoPay. We do

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not store your full e-wallet PIN or passwords — those stay inside your wallet app. Payment reference data is kept only as long as it is needed for transaction verification and dispute resolution. We may share anonymised session data with game studios such as Pragmatic Play
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or Evolution to resolve technical queries, but we never sell personal data to third parties. Cookies on our site track session state and your last-visited lobby section so you return to the same point on mobile or desktop. You can clear these in your browser settings
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at any time. If you log in from Jakarta on mobile and later switch to desktop, your session preferences carry across automatically — that continuity depends on a small cookie we set at login. Availability of this service, and the rights described here, depend on local
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law and apply only in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy Rights

Below are the questions we hear most often about how ratu898 handles personal data. If your question is not here, use the live chat or email path listed above and mark it as a data request.

We collect your registration details, device type, login timestamps and the wallet reference IDs from your DANA, OVO or GoPay transactions. We do not collect your wallet PIN or full payment credentials.

Yes. Contact support via live chat or email, state 'data request' clearly, and include your registered wallet type. We will confirm receipt and let you know the expected timeline.

We keep transaction references for as long as needed to resolve disputes and meet any applicable record-keeping requirements. After that, data is archived or deleted on a rolling schedule.

We share anonymised session data with studios like Pragmatic Play or Evolution only to resolve technical issues. We do not sell personal data. Named wallet references are never passed to studios.

You can request deletion via email or live chat. Some data tied to transaction records may be retained for a legally required period, but we will confirm exactly what is held and why.

Cookies track your session state and last lobby position so your mobile and desktop experience stays continuous. You can clear or block them in your browser settings; some features may stop working if you do.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ratu898 Handles Your Personal Data

How We Protect and Manage Your Information

SSL Encryption

Wallet Data Separation

Retention and Archiving

Access Controls

How to Reach Us About Your Data

Common Questions About Your Privacy Rights

01 What personal data does ratu898 collect when I open an account?

02 Can I request a copy of all the data ratu898 holds on me?

03 How long does ratu898 keep my account and payment data?

04 Does ratu898 share my data with game studios or third parties?

05 What are my rights if I want my account data deleted?

06 How do cookies on ratu898 affect my privacy?

Privacy Policy

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