Reference

Terms That Keep Your Account Running Smoothly

These terms set out how your ratu898 account works — what we expect from you, what you can expect from us, and how wallet transactions via DANA, OVO, and GoPay are handled. Access is available where local law permits.

Account EligibilityWallet & Payment RulesDANA · OVO · GoPayAccount SecurityIndonesia Coverage
ratu898 Terms That Keep Your Account Running Smoothly
TERMS CONTACT

Questions About These Terms

If something in these terms is unclear — or if you need to raise a dispute about a wallet transaction, account suspension, or balance adjustment — reach out through any of the channels below. We handle terms-related queries separately from general account support so they get the right attention.

Team online

Live Chat

Open the chat widget from any page on ratu898. For terms or account disputes, select the Account & Policy topic so your message reaches the right team.

Email Support

Send a detailed message to our support address. Include your registered wallet number (DANA, OVO, or GoPay) so we can locate your account quickly.

Help Centre

The Help Centre at ratu898 covers common terms questions — account closure, balance disputes, and wallet verification steps — with step-by-step answers.

HOW WE HANDLE IT

Account Security and Data Under These Terms

These terms also govern how we hold and protect your account data. We keep only what is needed to run your account and process wallet transactions. Here is how each area works in practice.

Account Security

Your account is protected by a password you set and an OTP sent to your registered number. We never ask for your DANA, OVO, or GoPay PIN — if anyone does, it is not us.

Data Retention

We retain transaction records and account details for as long as your account is active and for a period after closure as required by applicable law. You may request a summary of held data via support.

Cookies and Session Data

We use session cookies to keep you logged in across your browser and mobile. Clearing cookies logs you out but does not delete your account or wallet history.

Requesting Changes

To update your registered wallet number or request account data deletion, contact support with your current registered details. Changes to wallet numbers require re-verification before the next withdrawal.

Common Questions on Our Terms

These are the questions we get most often about how our terms apply to real account situations — wallet disputes, account access, and what happens when something goes wrong.

We post updates here with an effective date. Using your account after that date means you accept the revised terms. We do not send individual notifications for every update.

Balances held at suspension are reviewed before any decision on return. If the suspension follows a terms breach, the outcome depends on the nature of the breach. Contact support to open a review.

If your DANA transfer was confirmed on your end but not credited, raise it with support and include the transfer reference. Delays caused by DANA's own processing are outside our terms.

Send a request through live chat or email with your registered wallet number. We will confirm what data we hold and the format we can provide it in, subject to applicable law.

Access depends on local law and is available where local law permits. Players in Jakarta and Surabaya access the platform the same way — through the browser or mobile, no separate app needed.

Opening multiple accounts, providing false registration details, exploiting system errors, or using a wallet not registered to your name are all breaches. We may act on any of these without prior warning.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.